EEA
Germany, the Netherlands, France, Luxembourg and other suitable EEA work are assessed under the applicable GDPR processor, subprocessor and international-transfer requirements.
International delivery
Remote delivery from Pakistan, with a partner in Berlin.
Syntix normally delivers remotely from Lahore, Pakistan. For Germany-based engagements, DTechFarm in Berlin can be part of the agreed delivery setup.
Where we work
Europe, Switzerland and selected Gulf markets.
Our current commercial focus includes Germany, the Netherlands, Switzerland, the UAE and selected opportunities in France, Luxembourg, Saudi Arabia and Qatar. DTechFarm is a separate Berlin-based partner. Where it is involved, the engagement states which company is responsible for which part of the work.
Some regulated or location-restricted workloads need a different setup or may not be suitable for remote delivery from Pakistan. We check that before accepting the work.
Different countries have different rules
We check the framework that applies to the actual job.
Switzerland
Switzerland has its own data-protection law. Swiss projects are handled under the FADP rather than treated as EEA/GDPR work.
Gulf markets
UAE, Saudi Arabia, Qatar and other suitable Gulf work is checked against the transfer, sector and customer requirements that apply in that country.
Data location and access
Where the server is and where the engineer sits are two different questions.
A Microsoft tenant can be hosted in Europe while an engineer in Pakistan can still access personal data remotely. If that access creates an international transfer under the applicable law, the required processor terms, transfer mechanism and safeguards have to be dealt with before live access is granted.
If a client does not allow production personal data to be accessed from Pakistan, the work may need synthetic or anonymised data, client-controlled deployment, sanitised diagnostics or another approved setup.
Different workloads, different boundaries
One access model does not have to apply to every customer or task.
For MSPs and larger delivery partnerships, we can separate work according to what the customer, contract and workload actually allow.
Sanitised engineering
Some work can be prepared in Pakistan using test environments, redacted exports or other approved technical inputs without live personal-data access.
Approved Pakistan access
Where live access is necessary and permitted, the exact systems, roles and security or transfer requirements are agreed before access is enabled.
Germany/EU-side execution
Where restricted production execution needs to remain in Germany/EU, an approved operator can keep that access while Syntix handles the agreed engineering work from Pakistan within the permitted information boundary.
Where Germany-side execution or on-site support is required, DTechFarm in Berlin can be part of the agreed delivery setup. DTechFarm is a separate company and its responsibility is defined explicitly for the engagement.
Before cross-border access starts
We check the parts that change because the work is international.
Is Pakistan access allowed?
We confirm any customer, sector or location restriction before privileged access is requested.
What data role and transfer terms apply?
Processor, subprocessor and transfer terms are documented where the work requires them.
Are there sector-specific limits?
Financial, healthcare, government, critical-infrastructure and other regulated workloads may need a different model or additional review.
Working hours
Coverage depends on the engagement.
We agree working-hour overlap, named contacts, escalation routes and status updates for the actual engagement. We do not advertise 24/7 coverage unless a specific contract provides it.
Planning an international engagement?